Helpful Guides
FAQS
Am I eligible for housing assistance?
Eligibility is based on income, household composition, and HUD requirements.
Are your waiting lists open?
Waiting list availability changes throughout the year. Check the Waiting Lists page for the latest updates.
Can I apply for more than one waiting list?
Eligibility and application rules vary by program. Review each waiting list announcement carefully.
How do I add or remove a household member?
Contact your Housing Specialist or Property Manager before making household changes.
How do I report a change in income?
Report income changes to your Housing Specialist or Property Manager as soon as possible.
How long will I wait for assistance?
Wait times vary based on program availability and demand.
What should I do if I have a maintenance issue?
Call the Maintenance Line at (512) 477-8518 or submit a request through the Resident Portal (RentCafé).
What supportive services are available?
AHA offers access to education, workforce development, financial coaching, and other resident services.
Tenant Selection Plans
Tenant selection plans help ensure that residents at our Pathways properties are selected as required by HUD policies. Select a property below to download its tenant selection policy and learn more about eligibility requirements, screening criteria, and other important rules and processes.
Contact Your Property Team
For general questions or non-urgent requests, fill out the contact form to get in touch with your property team. For emergency maintenance, please call (512) 477-8518.