How to access the Pathways Resident portal

RentCafe is Austin Housing Authority’s secure online resident portal for Pathways residents. Through RentCafe, you can manage your housing information, make rent payments, submit maintenance requests, and communicate with property management from your phone or computer.

Find Your Pathways Resident Portal

Each Pathways community has its own resident portal. To access your account or create a new one, you must first select the property where you live.

Select Your Pathways Community

• Pathways at Booker T. Washington Terraces
• Pathways at Bouldin Oaks
• Pathways at Coronado Hills
• Pathways at Gaston Place
• Pathways at Georgian Manor
• Pathways at Goodrich Place
• Pathways at Lakeside
• Pathways at Manchaca Village
• Pathways at Manchaca II
• Pathways at Meadowbrook
• Pathways at North Loop
• Pathways at Northgate
• Pathways at Salina
• Pathways at Santa Rita Courts
• Pathways at Shadowbend Ridge
• Pathways at Thurmond Heights

First Time Using the Resident Portal?

Before creating your account, make sure:

• You are currently a resident at a Pathways property.
• You have an active email address.
• The email address you use matches the email address on file with your property management office.
• You can access that email account to receive verification emails.

If you need to create a new email address or update the email address on file, contact your property management office before registering. The Digital Inclusion team may also be able to assist with creating a new email account. Gmail is recommended.

How to Create an Account

1. Select your property from the dropdown above.
2. On the login screen, click Sign Up.
3. Complete the registration form by entering:
   • First and last name
   • Phone number (optional)
   • Email address
   • Security question and answer
4. Important: Your email address must match the one your property management office has on file. The registration code is not required.
5. Review and accept the Terms and Conditions.
6. Click Register.
7. Check your email for a confirmation message and click the activation link to verify your account. If you do not receive the email within a few minutes, check your spam or junk folder.

Signing In

After registration, RentCafe will send a secure login option to your email each time you sign in. You can either:

• Receive a one-time verification code (OTP), or
• Receive a secure login link sent directly to your email.

Because RentCafe uses a unique verification code or secure link for each session, you do not need to remember a permanent password. This helps keep your account secure.

Why Use RentCafe?

RentCafe gives you convenient access to important resident services 24 hours a day, 7 days a week.

With RentCafe, you can:

• Make rent payments online
• Set up recurring payments (where available)
• Submit maintenance requests
• View account information and balances
• Contact property management
• Access important housing information from your phone or computer

RentCafe helps reduce paperwork, saves time, and makes it easier to stay connected with your housing community.

Need Help?

If you need assistance creating your account or accessing RentCafe, contact the Austin Housing Authority Client Support Center at 512-588-8298.